Job Overview

Job Title Support Specialist, Alignerr
Hiring Organization Labelbox
Company Website https://labelbox.com/
Remote Locations India
Job Type Remote, Full-Time

At Labelbox, we’re building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we’ve been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.

About Labelbox

We’re the only company offering three integrated solutions for frontier AI development:

Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models
Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling

Role Overview

Join Labelbox as a Support Specialist on the Alignerr team, where you’ll play a vital role in ensuring a seamless experience for our elite network of AI experts. You’ll be the first point of contact for Alignerrs, managing inbound support queries, resolving issues efficiently, and escalating complex cases when needed. Your work will directly contribute to high-quality human feedback, which is essential for advancing AI. Beyond support, you’ll help refine onboarding processes, improve workflows, and collaborate with cross-functional teams to enhance the overall Alignerr experience.

We’re looking for a proactive problem solver with strong communication skills and a passion for delivering exceptional support. If you thrive in fast-paced environments and are eager to make an impact in AI, we’d love to hear from you.

Job Responsibilities

Ensure optimal Alignerr experience by monitoring and managing inbound support queries through the Intercom platform.
Provide timely and accurate support by responding to Alignerrs’ questions and issues, adhering to response time and quality standards.
Facilitate efficient problem resolution by escalating complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
Support Alignerr onboarding by providing necessary information and support to new Alignerrs.
Enhance support workflow by collaborating with cross-functional teams to improve processes and increase Alignerr satisfaction.
Maintain and utilize knowledge resources by continuously updating and utilizing the knowledge base and support documentation.
Contribute to AI advancement by ensuring high-quality human feedback through effective Alignerr support.

Job Requirements

Proven experience in customer support, ideally within a tech or service environment.
Excellent communication skills, both written and verbal.
Problem-solving skills and keen attention to detail to tackle challenges methodically.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Familiarity with customer support software such as Intercom is highly preferred.
A strong passion for delivering outstanding customer service.
A proactive nature, with the capacity to identify opportunities, tackle roadblocks, and drive execution with urgency and precision.
Capability to provide stakeholders with clear, actionable updates, ensuring alignment and proactive issue resolution.

Employee Benefits

High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You’ll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
Continuous Growth: Every role requires continuous learning and evolution. You’ll be surrounded by curious minds solving complex problems at the frontier of AI.
Clear Ownership: You’ll know exactly what you’re responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.